In short
- Full refund within 14 days of purchase, no questions asked.
- Request it through Paddle or by email: either is fine.
- The money returns to the original payment method in 5–10 business days.
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Find your receipt
Paddle sent it to your email right after payment. It contains the order number.
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Request a refund
Use the link in the receipt or go to paddle.net. Or write to us with the order number.
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Get your money back
Paddle returns the full amount to your card or wallet within 5–10 business days.
14-day refund Within 14 days you get all your money back, whatever the reason.
You can request a full refund for any upgrade or bundle within 14 days of purchase. You do not need to give a reason.
How to request Through Paddle or by email.
All orders are processed by our reseller Paddle.com, which also handles refunds. You can:
- open the link in the receipt email from Paddle or visit paddle.net and find your order;
- or write to [email protected] with the order number and the email used for payment.
What happens to the box The box stays, it just becomes free again.
After a refund, the box stays and keeps its wishes. The refunded upgrades are switched off: for example, videos become hidden and the box falls back to the free storage period.
After 14 days If an upgrade did not work, we will refund even later.
After 14 days we still refund duplicate charges and upgrades that did not work because of a problem on our side that we could not fix.
Timing Usually 5–10 business days.
Refunds go back to the original payment method. Depending on your bank, the money arrives within 5–10 business days. Taxes paid with the order are refunded as well.
Your legal rights This policy does not reduce your consumer rights.
Upgrades are digital content delivered right after payment. This policy is in addition to, and does not limit, your statutory rights as a consumer.